IT Application Specialists (IT Users), Level 2 Apprenticeship

Apprenticeships allow you to gain qualifications whilst working - you will normally study one day per week in college and spend the rest of the week at work, usually at least 30 hours per week.

They are available at two levels, the Intermediate and the Advanced Apprenticeship. The Apprenticeship IT User is designed for people such as personal assistants, office support staff and administrators, sales and marketing executives, retail assistants or anyone else who uses a computer regularly as part of their work.


Next: What will I learn?

What will I learn?

During your Apprenticeship you will work towards the Diploma for IT Users. Based on previous qualifications, apprentices also work towards the Key Skills of Communication and Application of Number at the appropriate level.

To achieve the Diploma you will need to complete 38 credits, including 3 mandatory units:

Improving Productivity (worth 4 credits)
Understand the potential of IT (8 credits)
Developing personal team effectiveness using IT (4 credits)

You will be able to choose from a number of Optional units to gain the remaining 34 credits of the framework.

We are able to offer a range of Optional units either for training and assessment, or on an assessment only basis.

Credits for ‘training and assessment’ Optional Units at level 2 include:

IT User Fundamentals (3)
Setting up an IT System (4)
Security for IT Users (2)
IT Communication Fundamentals (2)
Using the Internet (4)
Using Email (3)
Personal Information management software (3)
IT Software Fundamentals (3)
Database Software (4)
Desktop Publishing Software (4)
Presentation Software (4)
Spreadsheet Software (4)
Word Processing Software (4)

Assessment-only Optional units at level 2 are:

Using Collaborative technologies (4)
Using mobile phone devices (2)
Audio Software (3)
Video Software (3)
Bespoke Software (3)
Specialist Software (3)
Computer Accounting Software (3)
Data Management Software (3)
Design Software (4)
Imaging Software (4)
Drawing Planning Software (3)
Project Management Software (4)
Website Software (4)

Next: Assessment

How will I be assessed?

You will be assessed in the workplace and cover off-the-job training in college. You will build a portfolio of evidence that you will collect from the everyday tasks relating to your job. Your Tutor and Assessor will continually assess your work; this will ensure that you meet the necessary standards to achieve your framework.

Next: Career Opportunities?

Career Opportunities

Completion of the Apprenticeship can lead to the Advanced Apprenticeship.

IT skills are in demand by commercial and industrial organisations, central and local government, the NHS and the voluntary sector alike. Recognition of your qualifications by employers can lead to rapid career development in the workplace.

Next: Entry requirements

Entry requirements

There are no barriers to entry into the sector for any group of people. Applicants are not discriminated against in terms of entry to, and progression within the sector.

For Level 2, you should ideally have four GCSEs at grade A*-D, including English. 

You must be employed for a minimum of 30 hours a week in the professional area that your Apprenticeship is in. Looking for Employment? See below for what to do next…

- Apply for this apprenticeship.  We can then support you to find employment and prepare your job application.

- Register your details with the National Apprenticeship Matching Service (NAS) and search online for vacancies at

- Check the College’s website page regularly (sometimes employers only want to recruit locally and so they advertise on our website and not the NAS website):

- Make sure your CV is up to date and is relevant to the job industry you are applying to.

The majority of IT User apprenticeship roles require:

Individuals to be proactive, fast learners;

Individuals who are able to work independently or as part of a team;

The ability to focus on assisting customers and colleagues find solutions to problems

Good attention to detail and the ability to deliver what is required, when it is required

Individuals to be open to change and focus on the requirements of the business at all times

Roles in administration or data management would suit individuals who:

Are meticulous and methodical, and can work under pressure to set deadlines;

Are well organised and efficient;

Have good problem solving ability

Can manage multiple or complex tasks.

Roles in web publishing or creative industries would suit those who:

Have an interest in design and creativity with a flair for creating audio, video and other multimedia products;

Have good communication and team-working skills

Adult fees


Please note: If you are an adult student you may be entitled to financial support to cover the cost of your course, dependent on your circumstances. Please contact Student Services on for details. More about Student Finance.

Next: Apply

Apply for IT Application Specialists (IT Users), Level 2 Apprenticeship

Click here to apply